FAQ
FREQUENTLY ASKED QUESTIONS
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Our frequently asked questions are regularly updated for our most common customer queries. Contact us if you don't find what you are looking for.
SHIPPING & DELIVERY
In general, barring force majeure, orders placed by 12:00 p.m. ship the same day.
Orders placed after 12:00 p.m. ship the next business day.
Orders placed on Friday afternoon ship the following Monday.
Once you receive the confirmation email, delivery usually takes 2–4 business days* from the time your order is processed.
*Delivery may be delayed due to carrier service disruptions, force majeure, or public holidays.
To change your shipping address, simply contact our Customer Service as soon as possible at info@s001.world.
ORDERS
f you’ve placed an order but want to cancel it, just contact our Customer Service promptly at info@s001.world.
We’ll cancel your order without any problem.
RETURNS & REFUNDS
For online purchases, you may return items within 14 days from the order’s delivery date.
This period may be exceptionally extended in certain cases, such as during the holiday season.
Refunds will be issued to the same payment method used for the purchase and are therefore subject to the terms of the method selected at checkout.